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Return To Shop
Effective Date: 11/09/2024
We strive to provide high-quality products, but if you are not satisfied, we offer refunds on eligible items according to the following guidelines.
Eligibility for Refunds
- Items must be returned and received by us within 30 daysof the delivery date.
- Products must be in original condition, unused, and in their original packaging.
- Custom-made or personalised items cannot be refunded unless defective or damaged.
- Sale items are final saleand non-refundable.
Refund Process
- Request a Return:Email [email protected] with your order number and reason for return to request a refund. We will provide you with instructions for returning your item.
- Return the Item:Once the item is received and inspected to confirm it meets our return requirements, we will process your refund. Please allow 7-10 business days for the refund to be processed.
Refund to Original Payment Method
- Refunds will be credited back to the original payment method used for the purchase.
- It may take 3-5 business days for the refund to appear in your account, depending on your financial institution.
Non-Refundable Items
- Custom-made or personalised items
- Gift cards
- Final sale items
For any questions about refunds, please contact us at [email protected].
