Refund and Returns Policy

Refund Policy

Effective Date: 11/09/2024

We strive to provide high-quality products, but if you are not satisfied, we offer refunds on eligible items according to the following guidelines.

Eligibility for Refunds

Items must be returned and received by us within 30 daysof the delivery date.
Products must be in original condition, unused, and in their original packaging.
Custom-made or personalised items cannot be refunded unless defective or damaged.
Sale items are final saleand non-refundable.

Refund Process

1.Request a Return: Email [email protected] with your order number and reason for return to request a refund. We will provide you with instructions for returning your item. 2.Return the Item: Once the item is received and inspected to confirm it meets our return requirements, we will process your refund. Please allow 7-10 business days for the refund to be processed.

Refund to Original Payment Method

Refunds will be credited back to the original payment method used for the purchase.
It may take 3-5 business days for the refund to appear in your account, depending on your financial institution.

Non-Refundable Items

Custom-made or personalised items
Gift cards
Final sale items
Opened well-being or bathroom products for hygiene reasons

Need help?

For any questions about refunds, please contact us at [email protected].

Return Policy

Eligibility for Returns

Items must be returned within 30 daysof the delivery date.
Products must be unused, in their original packaging, and in the same condition as when received.
Custom-made or personalised items cannot be returned unless they are faulty or damaged.
Sale items are final saleand are not eligible for return.

How to Return an Item

Contact Us:Email our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions for sending back your item.
Prepare the Package:Securely package the item in its original packaging, including any accessories, manuals, or documentation that came with it.
Ship the Item: You are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service.

Return Processing

Once we receive your returned item and confirm that it meets our return conditions, we will process your return. You will receive a confirmation email once your return is approved.

Please allow 7-10 business days for the return to be processed and credited to your original payment method.